At Chhaap by Shivani (https://chhaapbyshivani.com/), we strive to provide the best shopping experience. Please read our Cancellation & Refund Policy carefully before making a purchase.
1. Order Cancellation
Before Shipping: You can cancel your order within 48 hours of placing it. To request cancellation, email us at chhaapbyshivanii@gmail.com with your order details.
After Shipping: Once the order is shipped, cancellation is not possible. However, you can request a return or exchange as per our policy.
🚨 Note: Customized or made-to-order items cannot be canceled after purchase.
2. Return & Exchange Eligibility
We accept returns/exchanges under the following conditions:
The request is made within 7 days of receiving the product.
The item is unused, unwashed, and in original packaging with tags intact.
Sale, discounted, or customized items are non-returnable and non-refundable.
3. Refund Process
If eligible for a refund:
The product will be inspected upon return.
Once approved, the refund will be processed within 3 business days via the original payment method.
Shipping charges are non-refundable.
4. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days with photos of the product and packaging at [Your Email]. We will arrange a replacement or refund at no extra cost.
5. How to Initiate a Return/Refund
Email us at [Your Email] with your Order Number and reason for return.
Our team will provide return instructions.
Once we receive the item and verify its condition, the refund/exchange will be processed.
6. Contact Us
For any queries regarding cancellations or refunds:
📩 Email: chhaapbyshivanii@gmail.com
📞 Phone: 9783081039
🌍 Website: https://chhaapbyshivani.com/
By shopping with us, you agree to our Cancellation & Refund Policy.